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We will be undertaking planned website maintenance from 5pm Wednesday 24 June until 10am Thursday 25 June 2026. During this time some services may be unavailable. We apologise for any inconvenience.

Council’s Property & Payments portal will be unavailable from 12 noon on Tuesday 30 June until 8am Monday 6 July 2026. This planned annual outage allows for critical end of financial year system updates to occur. Alternate payment methods are available during this period.

Insurance Claim Form

This form is used to submit a claim for compensation.
Prior to submitting a claim, please note the following:

  • We will only pay compensation for claims when it is proven that Central Coast Council’s negligence has caused the loss or injury.
  • It is the responsibility of the claimant to prove that Council negligence has caused the loss. Please provide as much information as possible in support of your claim, including the exact location that the loss or injury occurred.
  • We will advise you if the incident occurred in an area that is managed by another authority or if another party has contributed to the loss.
  • Most claim investigations are completed within 8 weeks however we will contact you if more time or information is required.
  • It is unlikely that pothole claims will be paid due to provisions in the Civil Liability Act that protect roads authorities.
  • Trees shed their branches naturally. The fact that they fall from Council land doesn’t automatically make Council liable for any damage caused.
Last updated: 17/05/2023